Ofcom data shows huge increase in complaints from Orange mobile customers.
Telecoms regulator Ofcom has published its latest mobile complaints report, revealing which of the main UK networks gave the best service between October and December 2011. Complaints against Orange more than doubled during the period.
According to Ofcom's data, Orange was the most complained about provider, with an average of 0.17 complaints per 1,000 customers. A significant rise in complaints was brought on by Orange's decision to increase pay monthly prices for all customers, including those tied into contracts.
Ofcom received the second most complaints about 3G network Three, with an average of 0.15 complaints per 1,000 customers. These figures were largely driven by complaints about disputed charges and poor customer service.
As in previous Ofcom reports, the least complained about mobile provider was found to be O2, with just 0.02 complaints per 1,000 customers.
It is perhaps worth noting that while complaints against Orange, Three, T-Mobile and Vodafone increased during the last three months of 2011, there were fewer complaints from Virgin Mobile and O2 customers compared with the previous quarter.